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BELCO Provides Covid-19 Phase 2 Update

BELCO today [May 10] provided an update on operations and information for customers now that Bermuda has entered Phase 2 of Covid-19 restrictions.

A spokesperson said, “Starting May 10th, BELCO’s Customer Experience Office at 27 Serpentine Road will be open from Monday to Friday from 8.30 am to 3:30 pm for bill payments. Strict safety measures are in effect including cashiers behind a glass barrier, temperature scanning and hand sanitizing on entry, mandatory face masks, only four people in the lobby at one time, and a healthy distance of six feet between people. The Seniors Booth will also be open during the same hours and with the same safety protocols in place.

“In addition to BELCO Customer Experience, the satellite payment centers will be open for payments beginning May 10th including the Somerset Marketplace and both Washington Mall, Gibbons Company, and King’s Square Money Shops during business hours from 9.00 am to 5.00 pm.

“While BELCO’s Customer Experience service will remain closed for in-person visitation, customers have several options to view and pay their bills without having to visit the main office. Customers can sign-up for an account at www.belco.bm where they can view their account balance, or they can call 299-2800 between 8:30 am and 5:00 pm and a Customer Service Representative will be happy to provide their outstanding balance. Between 8.30 am and 5.00 pm customers can also call 299-6170 for credit card payments.

“Customers can send an email to info@belco.bm to sign up for e-billing and bills will be e-mailed to them. Customers may also pay their BELCO bill online at www.belco.bm using Mastercard, Visa or America Express, sign-up for on-demand debit and direct debit services or opt to pay through local online banking or via an ATM.

“Meter readers will continue to read meters island-wide. However, out of an abundance of caution and safety, meter readers will not be entering customer homes to read meters. Affected customers are asked to take photos of their meter and submit to info@belco.bm.

“Customers should also review their bills carefully and only submit a photo if the bill says ***THIS IS AN ESTIMATED BILL*** on the right-hand side of the bill, otherwise the bill is based on an actual reading.”

BELCO President Wayne Caines said: “As we enter Phase 2 of the Covid-19 restrictions, we at BELCO continue to do all we can to ensure the health and safety of our staff and customers. Safety measures have been implemented at our Serpentine Road office and we encourage customers to use one of the many alternate ways to pay their bill without having to come into the office. On behalf of the entire team at BELCO and the Ascendant Group of Companies, thank you for your understanding as we work together to keep the Bermuda community safe.”