Butterfield Banking Centres, HSBC Bermuda, and Clarien all issued advisories following the ‘Shelter In Place’ order.
In compliance with a directive from the Government of Bermuda, Butterfield will close all Banking Centres in Bermuda [Reid Street, Rosebank, St. George, and Somerset] until further notice, effective Monday, 6 April 2020.
Butterfield Online, the Butterfield Mobile Banking app and ATMs will continue to be available for banking transactions.
On Friday, 3 April, all Butterfield Banking Centres will be open from 9:00 a.m. to 4:00 p.m. Social distancing measures will be enforced.
Butterfield regrets the inconvenience and looks forward to serving customers in its Banking Centres again soon.
HSBC Bermuda has announced that in accordance with the Bermuda Government instructions, effective April 6 all HSBC Branches will be closed. The decision to close follows consultation with the Bermuda Government regarding the declaration of a state of emergency and the implementation of the ‘shelter in house’ order, which takes effect this Saturday for an initial 14 days. The bank will remain closed during this period.
For the safety of clients and staff, we will continue to restrict branch traffic on Friday, April 3 which will include limiting the number of people on the branch floor at any one time.
During the closure period, HSBC ATMs will be available to the public, along with online banking services. The HSBC Bermuda Contact Center will be available during normal hours. Pre-orders done via online banking or the Contact Center will not be filled until Branch operating hours have been re-established.
HSBC clients are also reminded to use online banking channels as much as possible. You can manage much of your everyday banking needs through online banking or our mobile banking app without needing to leave home. If you’re not yet enrolled with online banking, please visit www.hsbc.bm/register or call our Contact Center on 299-5959.
Additionally, if our clients are experiencing financial difficulties, we would like to remind them to pro-actively contact their banking Relationship Manager or call 299-5959 for assistance. We will work with clients to determine the most appropriate way to support them through their particular financial challenges
We also invite clients to follow our social media pages for ongoing HSBC updates.
In accordance with the Government-issued “State of Emergency” and “Shelter In Place” advisory, Clarien will cease normal banking operations in the best interest of its employees, clients and residents of our community.
We remain committed to serving our community, however it is our strong belief that arresting the spread of COVID-19 can only be realized through collective responsibility, disciplined adherence to the guidance of the Government, the Chief Medical Officer and global health organizations. We must all do our part in stopping the spread of the coronavirus, saving lives and returning our beautiful island home to economic stability.
Effective Monday, April 6, the following operational changes will be implemented:
Clarien Branch Access
For the safety of our deeply valued employees and clients, Clarien branch access will be suspended during the Shelter in Place advisory period, from April 4 – 18, 2020.
Clients with urgent banking requirements are strongly encouraged to visit the main branch on Friday, April 3 from 8:30 am – 1:00 pm while practicing social distancing and controlled entrance into the bank.
Off-Us Atm Fee Waiver and No-Wait Deposits
Clients are encouraged to adhere to Government guidance at all times. Access to ATMs is considered essential, and is allowed during the Shelter In Place mandate. If necessary, use the nearest ATM, as fees for accessing non-Clarien ATMs will be waived from April 4 – April 18.
Please note that accessing No-Wait Deposit facilities is also considered essential and should only be used as necessary while adhering to social distancing and safety guidelines. Daily cut-off times for No-Wait deposits is 2:45 pm. Any deposits received after that time will be processed the next business day.
Clarien iBank and iBank Mobile
For convenience, clients may continue to complete electronic banking transactions via Clarien iBank and iBank Mobile, which are available from home or on mobile devices 24/7. Enrolling for iBank can be done remotely by calling the Client Services Centre on 296.6969.
Client Service Centre
For additional assistance, please contact the Client Service Centre on 296.6969 or email ServiceCenter@clarienbank.com. The Client Service Centre is available Monday – Friday, 8:30am – 5pm.
We appreciate that Clarien provides an essential service to our community. We will make best efforts to respond to emergency situations and client requests, however, the health and safety of employees are our top priority. Clients should expect delays and/or an inability for the bank to perform non-essential transactions that cannot be completed at an ATM, No-Wait Deposit and/or iBank.
Listening and helping our customers will continue to be our top priority. For additional information, please visit www.clarienbank.com.