A toll-free number is available for travellers calling the Covid-19 helpline from the United States and Canada.
A Government spokesperson said, “The Covid-19 helpline is operating from 8 am until 8 pm, seven days a week, and additional staff has been added to answer calls. If you do not have all of the information and your TA is rejected, please call the COVID-19 helpline at 444-2498 for assistance immediately.”
The spokesperson noted, “There are 15 people on the hotline daily handling phones calls, emails and travel authorisations and nine people on the evening shift. The numbers have been maintained this weekend, and we are working with the Department of Workforce Development to identify at least ten more people who can be immediately added to the hotline team this week.
“To assist those with rejected TAs further, the helpline team contacts the traveller to facilitate a TA approval. A toll-free number is available for travellers calling the COVID-19 helpline from the United States and Canada. The number is 1-833-570-2594.”
