Due to the ongoing Covid-19 pandemic, Colonial Group International will close its offices at the close of business today, and transfer all employees to a remote working model, and they will continue to service clients.
A spokesperson said, “In response to the novel coronavirus [Covid-19], Colonial Group International [CGI] will close its offices at the close of business today [26 March 2020] and transfer all employees to a remote working model but will continue to service clients without any disruptions.
CGI CEO Naz Farrow said: “Further to recent developments and Bermuda Governments guidance for all residents to stay at home, we have taken the step to transfer all of our staff to a remote working model.
“This decision was not taken lightly but is made in an effort to minimize the COVID-19 threat and contain the transmission of the virus. It also ensures that we are compliant with the most updated health recommendations to ensure that we protect the wellbeing of our staff and do not expose them to any unnecessary risk.
“While you can expect changes to our current business and customer management processes as the situation progresses, you can be assured that we will take every precaution to ensure that our clients continue to access quality insurance coverage and level of service that you have become accustomed to.”
“The closure of the office and remote business model will continue until further notice.
“As a continued reminder, clients can continue to renew their policies, pay premiums, file claims and get insurance quotes by accessing the following:
Colonial Medical
“Any queries related to claims, customer service or administration call 296 3200.
“Alternatively, email claims to Medical_Claims_BM@colonial.BM or visit here to submit an enquiry via the web portal. You can also register here for the web portal.
“Premium payments can continue to be made by credit/debit card via phone or by bank transfer [please reference your policy number].
Colonial Insurance
“Any queries related to claims, customer service or administration call 296 3200
“Alternatively you can email insurance@colonial.bm for general insurance queries, and claims@colonial.bm for all claims related queries.
“Premium payments can continue to be made by credit/debit card via phone or by bank transfer. In all cases please reference your policy number.
“Phone payments please call 296-3700 and pay by debit card, Visa and MasterCard.
“You can also register via the online portal to make full payments by debit card, Visa and MasterCard or to access insurance documents. Visit hellocgi.com to register.
“Claims settlements will still be issued directly into a person’s account.
Colonial Pensions
“Our Client Services Team can be reached as follows:
- Email: pensions_members_bm@colonial.bm
- Website: https://bermuda.cgigroup.com
- Telephone: [441] 296-7526
- Fax: [441] 296-5862
Colonial Life
“Our Client Services Team can be reached as follows:-
- Email: Life_CustomerService_bm@colonial.bm
- Website: https://life.cgigroup.com/lflive_client/lifefit
- Telephone: [441] 293-5433
Ms Farrow added: “As the situation evolves we will continue to provide updates via our website, social media platforms and media releases.”
